By using this website, customers acknowledge their consent to be bound by these Terms and Conditions which should be read before proceeding. Use of this website and information contained within is subject to the Terms and Conditions set out below. Shenobis Games reserves the right to alter these Terms and Conditions at any time, without notice. Any changes will be posted within this document. Customers should check this document regularly.

Customer Accounts

When placing an order, Shenobis Games requires customers to create an account or login to an exisiting account, in order to obtain details for contact and shipping purposes. This account can also be used to track order statuses. Shenobis Games do not use any information entered here for any purpose other than those indicated. Full details can be seen in our Privacy Policy.

Purchases and Pricing

Orders placed via the shop on this website are considered as a formal request to purchase requested products and will require payment details to be processed.

An order confirmation email will be issued to customers detailing the order and price for delivery. This order confimation is neither a guarantee, nor a contract or an invoice. Customers should always check this confirmation carefully to ensure that their requirements have been entered correctly.

Customers must be 18 years or over to make any web or email purchases and Shenobis Games reserves the right to accept or reject any order for any reason at our absolute discretion.

All prices on this website are in £ sterling and include V.A.T. where appropriate.

Shenobis Games makes every effort to ensure that the contents listed on this website, including product information such as images, specifications and prices are correct. However, errors may occur and Shenobis Games reserves the right to alter product prices and information on this website without notice. In the event that this occurs after an order has been placed, Shenobis Games will inform the customers affected of altered and corrected prices as soon as possible. Customers will have the option to continue with the purchase at the corrected price or the right to cancel the order. If the option to cancel is chosen, a full refund will be issued.

Please be aware that Shenobis Games does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above conditions do not therefore apply.

There is no minimum or maximum order quantity unless specified or qualified in a particular promotion or offering, including but not limited to availability restrictions.

Shenobis Games is under no obligation to fulfil an order for a product that was advertised with an incorrect price or description.

Ownership of goods passes into the hands of the customer once Shenobis Games has received full payment.

Payment

Shenobis Games utilise payment gateways to accept online payments through this website, rather than handling credit/debit card payments directly.

Revoult Business accept all major debit and credit cards and digital payments such as PayPal, providing industry-leading reliability. For more information on this service, visit Revoult.

PayPal allows any business or individual with an email address to securely send payments online. For more information on this service, visit Paypal.

Please note that when paying with a payment gateway, monies will be taken for the full amount of an order at the time the order is placed, not when an order is due to ship.

Availability

Despite carrying a large amount of stock, some items on this website may be offered as preorders, back orders or special orders.

Preorder items are yet to be received by Shenobis Games and, where possible, an anticipated release or arrival date will be indicated, which is always subject to change in accordance to information received from the supplier of the item. Shenobis Games will not be held responsible for delayed or cancelled items, or for changes made by manufacturers. In the event of a preorder item being cancelled, a full refund will be given of any monies paid in advance.

Back order items are reordered in the event of having sold out. Reordered items are usually supplied to Shenobis Games within an acceptable time frame, however circumstances dependent on other factors, such as distributors, suppliers and couriers, can affect the duration. If an item purchased is on back order, customers will be informed of the situation. In the event of a back order item being cancelled, a full refund will be given of any monies paid in advance.

Special order items are ordered specifically upon request. Ordered items are usually supplied to Shenobis Games within an acceptable time frame, however circumstances dependent on other factors, such as distributors, suppliers and couriers, can affect the duration. If an item purchased is delayed, customers will be informed of the situation. In the event of a special order item being unavailable, a full refund will be given of any monies paid in advance.

Shenobis Games will not be responsible for compensating customers for any additional losses connected with the purchase of preordered, back ordered or special ordered products.

Delivery and Shipping

Product prices for items listed in the shop on this website exclude shipping charges. Shipping charges is calculated at checkout, while orders over £50 the shipping will be free. 

Shenobis Games will dispatch all orders at the earliest convenience (usually within 2 working days), to an address indicated by the customer when the order was placed. Goods are shipped via the Royal Mail postal service or a nominated courier service. In the event that a customer is unavailable to accept delivery, a missed-delivery card will be left by the Royal Mail/couriers. If re-delivery is not arranged by the customer, once the parcel is returned to sender, Shenobis Games reserve the right to charge a fee to resend the item(s).

Shenobis Games reserves the right to refuse delivery to an address that may not be secure, such as (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, customers will be informed as soon as possible.

Customers outside of the UK please note that, when goods are shipped abroad, they are subject to opening and inspection by Customs authorities. In addition international customers are liable for any local sales taxes or import duties which may be charged on the item(s). Shenobis Games have no control over these charges and cannot confirm how much the charges may be. International customers are also responsible for providing any information required by customs to ensure the goods are cleared.

Please allow up to 28 days for delivery. Shenobis Games will not be held liable to customers for deliveries delayed due to circumstance, such as (but not limited to) customs or weather. In the event that an expected delivery fails to arrive beyond the suggested time period, please contact Shenobis Games within a further 28 days for the matter to be addressed. Shenobis Games will not be held liable to customers for failed deliveries that are not reported within this extended time period.

Goods that are incorrectly supplied, i.e. damaged or mis-packed will be replaced free of charge and sent post free.

In the event that we have despatched the Products and they have been delayed or lost while in the care of the Royal Mail you may recover the price that you have paid and may be able to claim other losses incurred through the delay through the Royal Mail insurance cover for the type of delivery which you have selected in your order. Please ensure you take a copy of your Order Confirmation Email to any Post Office in order to make a claim. Please note that where packages are lost in transit Shenobis Games is not able to offer a refund or re-ship the products free of charge.

In the event that you do not receive the Products within the Estimated Delivery Time please notify us via post or email. We will then investigate if the Products have correctly left our premises and we will immediately dispatch them if this is so. If you have suffered any loss through this delay you may be able to reclaim this loss, please email sales@shenobis.co.uk detailing the losses incurred.

Returns and Cancellations

Customers may cancel their order, for any reason and at any time, up to 7 working days after the item(s) have been received. In this event, Shenobis Games must be informed within that time period, in writing.

Website Shop orders that have not yet shipped can also be cancelled by customers logging in to their Shop account on this website, selecting the relevant item(s) and choosing to cancel the order themselves. Alternatively, send an email to enquiries@shenobis.co.uk indicating the order no. and item(s) no longer required. In the event of a preorder item being cancelled, a full refund will be given of any monies paid in advance. If Shenobis Games has already despatched the product, customers will not be able to cancel their order via their online account. In this instance, customers should contact enquiries@shenobis.co.uk.

All cancelled items must be returned to Shenobis Games unopened in the original packaging, in resalable condition with all seals and wrappings intact (if applicable). In the event that items have been unsealed, the customer’s right to cancel no longer applies. Items must be returned to Shenobis Games within 14 days of receipt to qualify for a refund. Shenobis Games will refund the cost of the cancelled item, but will not refund any postal charges incurred as part of the initial order or the return postage.

Faulty Goods

If an item received is faulty, defective or sent in error, please contact Shenobis Games to arrange the return of the item.

Smaller items can be returned using the Royal Mail postal service, while Shenobis Games may arrange for a courier pickup of larger items, if necessary. Customers should use and include all the original packaging when returning an item to Shenobis Games. Shenobis Games will refund any postal charges incurred as part of the return postage on faulty, defective or damaged goods.

Shenobis Games will offer a ‘like-for-like’ replacement for faulty or damaged item(s). In the instance a replacement cannot be offered, a full refund the cost of the item(s) including shipping charges will be given.

Faulty, defective or damaged goods must be returned to Shenobis Games within 28 days of receipt, in order to qualify for a refund.

External Links

This website contains hyperlinks to external sites. Such links are not in any way an endorsement by, or an affiliation with, Shenobis Games. Shenobis Games does not accept responsibility for the content of any external sites. Any goods that customers order from another website are subject to the Terms and Conditions of that website and Shenobis Games has no liability to customers in respect of that website nor any goods or services customers obtain through its use.

Other websites are not subject to the Privacy Policy of Shenobis Games and may collect data or solicit personal information from the customers.

Intellectual Property and Copyrights

All content of the websites, newsletters, promotional materials, order forms and retail stores operated by Shenobis Games is the Property of Shenobis Games and is protected by intellectual property and copyright laws.

Users may access any part of this website and download or copy material for personal use only. Users may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.

All trademarks appearing on the websites, newsletters, promotional materials, order forms and retail stores operated by Shenobis Games are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

Shenobis Games reserves the right to correct any errors on this website, including description and image.

Shenobis Games reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after a customer’s order has been acknowledged.

Shenobis Games reserves the right to decline to supply any individual or company without explanation.

Shenobis Games reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.

It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Shenobis Games will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.

If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.

The failure of Shenobis Games to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by Shenobis Games.

Last updated: 10/01/2023